‘The team is working on it’ is this go-to answer to virtually any customer’s question. So, all that’s left to do is apologize a million times and say that the team is already fixing the problem. The minute your service becomes non-responsible, people are writing angry emails to support agents and it’s quite difficult to say something when it’s obviously not your fault. But you know who suffers even more when it happens? The customer service team. Meme guyĮvery business owner’s nightmare is when their service is down. So, if you’ve worked in customer service for quite some time, you have no choice but to develop thick skin. Obscenities, swearing, rants and unfair accusations - everything goes.
It always astonished me in a bad way how rude people can get when talking to customer support. The following meme represents 99% of customer service work. Bigblueīut it’s not all roses when you work with people. Those people have a very specific set of soft skills - active listening, empathy, patience as well as excellent time management and problem-solving abilities.
It’s not like you can just pick up a phone and instantly become a customer service representative. Who could have thought that there can be advantages to being a startup and having no customers - you don’t have problems with your customer service as well. It’s always ‘nice to hear from you, thank you for contacting us, have a nice day’ even if you don’t feel like it. And yeah, they can be frustrated, but you can’t afford the luxury of showing your bad mood at work. You spend the whole day talking to clients and listening to their frustrations. Like it or not, customer service is always about people. Have you ever managed ten different conversations simultaneously while trying to reproduce a couple of glitches that customers reported to you and initiate a dozen refunds? Then you’ll feel the pain of this customer service meme. One of my all-time favorites is the one about an amount of work support agents have to do simultaneously that I used for the article on help desk software. I, for once, often use them in my articles and social media posts. We at HelpCrunch are no strangers to a good customer service meme. If you’ve spent at least a day in support, you’ll definitely relate to it. The following picture is one of the most popular customer service memes that you will see everywhere.
As they say, if you can’t beat them, join them.
#LAST DAY ON THE JOB MEME PLUS#
And we can’t forget those dicpics that every customer service warrior receives from time to time.īut, on the plus side, rude customers, their obvious questions and customer service daily routine are an ideal breeding ground for jokes and memes. Frustrated customers can be rude and demanding while their issues can be either obvious and stupid or way too difficult for you to resolve. Sometimes, customer service work is more of a torture than a life calling. On the other hand, not everybody wants to be helped. On the one hand, your job is literally helping people and solving their problems which can be very fulfilling at times. Working in customer service has its ups and downs.
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